Effective Date: July 20, 2025
Last Updated: July 20, 2025
At TREX IPTV, customer satisfaction is one of our top priorities. We are committed to providing a premium IPTV experience with stable streaming, fast activation, and responsive support. If you experience a major issue with your service, we offer a fair and transparent refund policy as described below.
You may be eligible for a refund within 30 days of your purchase if:
You experience a major service issue that significantly affects your use of the subscription.
The issue is not caused by your own internet connection, device, or third-party application.
Our support team is unable to resolve the issue within a reasonable time.
You contact us within 30 days of your purchase and provide the necessary order details.
Our goal is always to help you first and make sure your service is working correctly before considering a refund.
A refund may not be granted in the following situations:
The issue is caused by the customer’s internet connection, device, app configuration, or third-party software.
The subscription has already been delivered and activated successfully as promised.
The service has been used extensively after activation.
The request is made more than 30 days after the date of purchase.
The customer does not provide enough information for our support team to verify and investigate the issue.
The request is considered abusive, fraudulent, or in violation of our Terms of Service.
To request a refund, please contact our support team and provide the following information:
Your Order ID
The email address used during purchase
A short but clear explanation of the issue
Screenshots or details that may help us understand the problem faster
You can contact us through our official support channels listed on our website, including our Contact Us page or WhatsApp support if available.
Once your request is received and reviewed, eligible refunds are typically processed within 5 to 7 business days.
Please note that processing times may vary depending on the payment method used.
Before issuing a refund, our support team may first attempt to troubleshoot and resolve the issue to ensure your service works correctly. In many cases, activation, setup, app configuration, or device-related problems can be resolved quickly by our team.
TREX IPTV reserves the right to deny refund requests that:
Fall outside the conditions listed in this policy
Are incomplete or unverifiable
Involve fraudulent activity, abuse, or repeated misuse of the refund system
If you need help with your subscription or want to request a refund, please contact our support team through the official contact methods provided on the website.
TREX IPTV is committed to delivering the best possible customer experience and handling every case fairly.
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